Delivery Info

UK Delivery Options

Free Delivery: Available on all products, orders are usually despatched next day (opting for proof required impact despatch time) and delivery takes 3-5 working days. Express Delivery: Place your order before 1pm and we will despatch you order within 24 hours. Delivery takes 1-2 working days following despatch and costs £4.95.

Estimated delivery date is displayed on every product page just above the add to cart button, it will also be displayed on the checkout page and your order confirmation email.

Returns and Exchanges

There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 14 days of receipt of your goods.

  • You have 14 calendar days to return an item from the date you received it.
  • Only items that have been purchased directly from Us.
  • Please email us if you have a problem and we may be able to rectify it
  • Personalised products cannot be returned/refunded unless there is a fault

ORDER CONFIRMATION

You will receive an order confirmation email after ordering which will include a summary of your purchase(s) and of the information you entered at checkout. Please do ensure that you type your email address in correctly otherwise you will not get this confirmation. If you notice that you have incorrectly typed in your email address please email us with the time you placed the order and your name so that we can locate your order.

International Delivery Options

We currently only deliver to addresses within the United Kingdom, however if you have a specific request/large order, please to contact us and we may be able to fulfil it.

Ship your item back to Us

 

Please contact us by email (info@notyourordinarygift.com) and we will provide you with the return address and information on how to return your product.